68%
of tickets solved automatically
4.8/5
customer satisfaction
24/7
coverage across time zones
The problem
Tessel’s support queue doubled in a year. Most tickets were the same twenty questions, and customers in Asia waited until Europe woke up for an answer.
What we built
A support agent connected to Zendesk and the help center. It answers common questions, processes simple refunds with an approval step and hands anything unusual to a person with a full summary.
The result
Two in three tickets are now solved without a human. Customer satisfaction went up, and the team finally has time for the hard cases.
